Systems Application Intern

Date: May 18, 2022

Location: New York City, NY, US, 10006

Organization: Doctors Without Borders | Médecins Sans Frontières

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.

 

Department

 

 

The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) is comprised of four technology teams: Digital Internal Operations, Product & Innovation, Infrastructure & Operations, and Helpdesk., Together they provide the vital products and services so that MSF-USA can achieve its ambitious new Strategic Plan (2022-2025)

 

 

 

Project

 

 

The Systems Applications Intern will support the activities of the Systems Team in a rapidly evolving technology environment. They will learn how an IT department runs within a non-profit and also have the opportunity, through working in the office/remotely, to learn about MSF's programs, and how it operates in the United States.

 

The Systems Applications Intern will spend 75% of their time working closely with the Systems Associate to provide administrative and application support to enable the team to achieve its daily objectives. This includes everything from; coordinating schedules and facilitating meetings, updating project management software, providing administrative support to the Project Managers, Knowledgebase management, helping to troubleshoot application issues for end-usersand any other tasks required to support the project objectives.

 

The other 25% of the time will be spent and supporting the Help Desk with general IT support such as maintaining, upgrading, and troubleshooting issues for end-users when required. Video and teleconferencing are used extensively at MSF and the Systems Applications Intern will also be expected to learn how to use and support these tools.

 

This internship is ideal for anyone interested in learning about project management principles for IT Systems, the deployment, use and support of applications on a national and international basis for non-profit and non-governmental organizations (NGOs).

 

 

Tasks

 

 

The Systems Applications Intern will be expected to perform the following tasks, full training will be given;

• Provide full administrative support to the Systems Team

• Provide application support for end users (such as Power BI, Microsoft,)

• Assist in reporting and documentation of various elements of the MSF-USA Systems Department

• Support technology needs for meetings, tele and video conferences, and a variety of other events and presentations

• Set up technology resources for staff members

• Schedule and install software upgrades for users

• Learn troubleshooting techniques while responding to IT support tickets

• Configure PCs following MSF-USA standards

 

 

Qualifications

 

 

Required Skills:

 

 • Extremely well-organized with keen attention to detail, able to prioritize work appropriately

• A strong communicator with excellent people skills who is comfortable not only with written and verbal communication but also using visual means like diagrams and images to express ideas and concepts

• Analytical and common-sense approach to completing tasks and resolving issues

• Able to maintain awareness of multiple activities in flight while never losing focus on completing the task at hand with care and accuracy

• Ability to work independently, with guidance from department members

• Flexible enough to handle any and all tasks that might help the team achieve its agreed-upon goals

• Familiarity with Microsoft Windows operating systems

• Proficient user of Excel and Word

 

 

Preferred Skills:

 

  • Knowledge of an IT ticketing system such as Zendesk
  •  Familiar with Agile Methodologies
  •  Familiar with JIRA • Familiar with Power BI
  • Familiar with a project management tool such as SmartSheet
  •  Genuine commitment to the principles and work of MSF

 

 

No phone calls or emails please. Only shortlisted candidates will be contacted.

 

Expected to work in a hybrid remote work environment with the ability to come into the NYC office a minimum of 2 times a week, as this position is located in the NY headquarters office.

 

 Please note that this position is located in the New York City office.

 

Please note that neither relocation assistance nor visa sponsorship will be offered for this position


MSF-USA/Doctors Without Borders is an Equal Opportunity Employer. No employee, or applicant for employment, shall be discriminated against in any term or condition of employment because of race, color, religion, national origin, sex, age, or sexual orientation or any other characteristic protected by law. We are constantly striving to make our organization anti-racist. Diversity, equity and inclusion are core values. As an employee, you become part of that mission. We expect this same commitment from our staff.

 

 

 

 

 

Type

HQ  

 

Pay Class & Contract Type

Intern Nonexempt 

 

Compensation

$15 per hour

 

Working Time (Hours Per Week)

20


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City