Senior Market Researcher

Date: Nov 23, 2021

Location: New York City, NY, US, 10006

Organization: Doctors Without Borders | Médecins Sans Frontières

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.

 

Department

 

 

Our dynamic Development Department is responsible for raising over $500 million annually in funds in order to meet the financial needs of our organization. 

The Data Analytics team is responsible for supporting all fundraising teams on their individual goals fundraising goals through strategic segmentation, real-time analytics, and ensuring data quality through comprehensive data governance of our fundraising systems. The team will also play a critical role in our current database transformation project which includes a migration to a new CRM and the creation of a data warehouse.

 

Project

 

The newly created position of Senior Market Researcher reporting to the Director of Research & Analytics, will manage donor & market research projects, both quantitative and qualitative, to drive insights and deeper understanding of MSF-USA’s current and potential donor base. The Senior Market Research Analyst serves as an internal expert, providing ongoing insight into the behavior and attitudes of key market segments, in order to identify and model engagement strategies directed toward prospective donors across high-touch and mass-market fundraising audiences. This includes improving the impact of fundraising campaigns, evaluating advertising opportunities, predictive modeling on donor behavior, and looking for new, integrated ways to expand MSF-USA’s audiences.

 

Tasks

 

 

  • Propose, design, and evaluate appropriate market research methodologies that most effectively provide insights that drive critical initiatives, including ongoing and one-time research methodologies
  • Manages research vendors to ensure project designs are appropriate, project timelines are met, and studies are completed within budget.
  • Analyze research data and organize findings to provide long-term value to the broader Development Department.
  • Communicate key findings and conclusions using compelling data visualizations and clear, meaningful insights tailored to audience managers and channel help them make research-informed decisions about engagement plans, donor journeys, and fundraising campaigns.
  • Track industry trends, emergent fundraising and research concepts, and practices of competitors to help the Development Department predict how fundraising might fare according to different strategic approaches.
  • Work together with fundraising teams across Development to inform and support their processes and unique research needs.
  • Collaborate with Development staff to further develop research capabilities and efficiencies, contributing to team intelligence on new technologies, research methodologies, and key industry perspectives.
  • Work closely with Senior Analytics Manager and analytics vendors such as Integral to support the tactical implementation of audience segmentation strategies for effective fundraising.
  • Lead intra- and cross-departmental project teams as necessary.
  • Coordinate research efforts throughout the various departments, working closely with staff leadership.
  • Coordinate and collaborate internationally with market research analysts in other MSF sections.

 

 

Qualifications

 

Required

 

  • 5+ years working in a quantitative marketing research role, analyzing data and making actionable recommendations to business partners or clients in a business, political, or non-profit setting, with a focus on fundraising and marketing.
  • Must have experience managing end-to-end primary market research studies. Strong understanding of custom research methods, both quantitative and qualitative. 
  • Demonstrated ability to move from research to business implications and make strong presentations of research data.
  • Demonstrates understanding of marketing terms and concepts and applies them correctly.
  • Understands current trends in fundraising, market research, identity building, and communication strategies.
  • Familiarity with statistical methods, machine learning techniques, testing, and predictive analysis in service of real-world business challenges
  • Clearly demonstrates high levels of integrity, professionalism, self-motivation, and intellectual curiosity.
  • A strong aptitude for establishing and maintaining interpersonal relationships, including the ability to work collaboratively across the organization to build a strong, trusted market research program.
  • Ability to lead, recommend, and question the information collected that contributes to critical business decisions.
  • Strong written, and oral communication skills and comfortable working in a high-energy, fast-paced and collaborative environment.
  • Ability to work independently, move projects from conceptual stages to launch, and handle multiple and often competing deadlines.
  • Outstanding, proven time management and organizational skills and ability to deal calmly with pressure and deadlines and to communicate with diplomacy.
  • Deep, demonstrated commitment to principles of diversity, equity, and inclusion.
  • A commitment to learning and embracing changing methodologies.
  • Strong knowledge of statistics.
  • Experience working in statistical analysis tools such as STATA or SPSS
  • An interest in psychology and behavioral science for qualitative research.
  • Confidence when dealing with a wide variety of people with strong opinions, relying on the departmental commitment to testing and facts rather than assumptions and instinct.
  • The ability to take responsibility and handle pressure.
  • The ability to create visuals to express data in different graphical ways.(e.g., ability to effectively summarize results in reports, spreadsheets, and charts for technical and non-technical audiences)
  • Accurate and clear written skills when producing questionnaires and reports.
  • Methodical, driven, and organized.
  • Good numerical, analytical and problem-solving skills.
  • Excellent people skills and a friendly manner.

 

Preferred

 

  • Both non-profit fundraising and for-profit experience
  • Experience leveraging data warehousing, business intelligence, ETL, and analytics tools
  • Experience with databases and database query languages (e.g., SQL).
  • Familiarity with Salesforce platform
     

 

No phone calls or emails please. Only shortlisted candidates will be contacted.

 

Please note that relocation assistance and visa sponsorship will be offered for this position.

 

Expected to work in a hybrid remote work environment with the ability to come into either the NYC office or regional hub (Washington, DC or Bay Area, California) a minimum of 2 times a week.

 

Application Deadline: Open Until Filled.


MSF-USA/Doctors Without Borders is an Equal Opportunity Employer. No employee, or applicant for employment, shall be discriminated against in any term or condition of employment because of race, color, religion, national origin, sex, age, or sexual orientation or any other characteristic protected by law. We are constantly striving to make our organization anti-racist. Diversity, equity and inclusion are core values. As an employee, you become part of that mission. We expect this same commitment from our staff.

Type

HQ  

 

Pay Class & Contract Type

Regular FT Salaried Exempt 

 

Compensation

Starting salary low 100's to 110 (commensurate with experience)

 

Working Time (Hours Per Week)

35


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City