Manager, Sustainer Giving

Date: Sep 14, 2023

Location: New York City, NY, US, 10006 Washington, D.C., DC, US, 20036 Oakland, CA, US, 94612

Organization: Doctors Without Borders | Médecins Sans Frontières

About MSF-USA | Doctors Without Borders


Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization providing medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We were formed in France in 1971 as an association by a group of doctors and journalists to go to emergency situations and to treat patients with dignity while bearing witness independently of geopolitical boundaries. MSF is now a global movement of more than 25 MSF organizations, working in over 70 countries. We cooperate as an international, independent, medical humanitarian association that offers medical assistance to populations in distress, victims of natural or manmade disasters, and civilian victims of armed conflict, without discrimination and irrespective of race, religion, age, gender/sex, national or ethnic origin, color, disability, sexual orientation, genetic information, or political affiliation and provides assistance to the population in distress and intervenes worldwide. MSF staff also “bear witness” by speaking out about our work and what is experienced on the ground, not only to draw the world’s attention to crises, but to stand in solidarity with our patients and colleagues who are experiencing these emergencies firsthand.


We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.


About the Development Department 



Our dynamic Development Department is responsible for raising over $600 million annually to support the mission of the organization.  The small but mighty Mass Audiences team is responsible for raising $240 million annually, working in collaboration with the Integrated Channel Marketing team, the other audience teams, and the various operations teams.



About the Project 


Under the guidance of the Senior Manager, Sustainer Giving, your priority will be to accelerate revenue and membership growth for MSF-USA’s important sustainer program (currently 155,000 active monthly, annual, and quarterly donors). You will be supporting multi-channel strategies for acquisition, retention, recapture, cultivation, and upgrading to achieve the $74 million revenue goal for 2023.

This role manages the logistical operations of our robust face-to-face (F2F) fundraising program, manages day to day communication with our F2F vendor partners, and supports the acquisition program responsible for acquiring 85,000 sustainers in 2023.

The Manager, Sustainer Giving will support the work of the Senior Manager in leading optimization of sustainer acquisition and sustainer donor journey across all channels, including email, website, paid online advertising, mail, and telemarketing.





Daily Activities & Responsibilities 


  • Supports the Senior Manager in execution of their donor journey strategy, coordinating with channels managers/vendors, and organizing documentation and reports related to sustainer acquisition, retention, recapture, cultivation, and upgrading
  • Manages day to day implementation of F2F program and vendor relationships, including performance, budget, and invoice tracking
  • Project manages new vendor onboarding and launch for face-to-face and door-to-door (D2D) fundraising and peer-to-peer (P2P) texting
  • Supports extensive testing for sustainer acquisition, retention, recapture, cultivation, and upgrading by collaborating with channel managers/vendors
  • Manages budget tracking and reporting and provides input on overall sustainer strategy
  • Supports and project manages the relaunch of our reinstatement cadence and supports the ongoing recapture process
  • Manages content, materials, and trainings approval and implementation for F2F channel
  • Supports process improvements and optimization projects
  • Attends Lunch and Learns, public education events, and staff and department meetings as often as scheduling allows
  • Supports other miscellaneous projects as assigned



Who You Are


  • Commitment to the work of MSF-USA and Our Social Mission
  • Interest in Fundraising and Non-Profits
  • Knowledge of Microsoft Office is required
  • Must be pro-active, self-directed, detail-oriented and organized, as well as work independently in a virtual setting. Curious and creative approach to problem solving.
  • Ability to interact professionally with multiple and diverse cross- departmental stakeholders





Background Required



  • Marketing, development, or fundraising experience
  • Vendor management experience
  • Responsible, driven, and able to work independently, with guidance from manager or other staff
  • Ability to task shift and juggle multiple projects; can pivot priorities easily and adjust to new circumstances
  • Can-do attitude with strong problem-solving skills
  • Strong analytical skills and data-driven thinking
  • Excellent organizational skills, accuracy, and attention to detail
  • Project management skills - can carry projects from beginning to end, think through possible obstacles, and proactively seek creative solutions
  • Excellent verbal and written communication, copy-editing, and proofreading skills
  • Ability to distill important information and enact high-level strategy
  • Digitally literate with advanced computer skills, including Excel, Word, and Google products
  • Embraces the principles and the work of MSF



Background Preferred


  • Knowledge of international relief and development organizations
  • Experience managing teams with significant fundraising goals
  • Experience with F2F fundraising techniques designed to grow sustainer program
  • Experience managing large budgets and achieving ambitious goals



Expected to work in a hybrid  work environment with the ability to come into either the NYC office or regional hub (Washington, DC or Bay Area, California) a minimum of 2 times a week.


We offer a generous comprehensive benefits package inclusive of Wellness initiatives to support a healthy work life balance


We do not accept phone calls or emails during the recruitment process.  Only shortlisted candidates will be contacted 


Our staff works a hybrid schedule of two days a week in the office, three days remote. The required in-office days are Tuesdays and Wednesdays from January to June and September to December. 


In office work attendance during July and August is optional. 


Application Deadline Open Until Filled


Your Safety MattersVaccination and booster against COVID-19 is a requirement at MSF - USA. 


Equal Employment Opportunity and Non-Discrimination


MSF-USA is committed to building a diverse, unbiased, and inclusive workforce. MSF- USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the Humanitarian Aid sector are encouraged to apply. 


If you have a disability of some kind and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources by emailing us:


Reasonable accommodation requests are considered on a case-by-case basis. 








Pay Class & Contract Type

Regular FT Salaried Exempt 



Starting salary $87,400.04 to $93,520.18 (commensurate with experience)


Working Time (Hours Per Week)


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City