Integrated Channel Marketing Coordinator, Temporary

Date: Apr 29, 2022

Location: New York City, NY, US, 10006 Washington, D.C., DC, US, 20036

Organization: Doctors Without Borders | Médecins Sans Frontières

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.






Our dynamic Development Department is responsible for raising over $600 million annually to support the mission of the organization. The Integrated Channel Marketing team functions as an internal agency in collaboration with the Audience teams to drive donor-centric integrated marketing efforts, including prospect, renewal, and cultivation fundraising campaigns.








Are you a detail-oriented creative problem-solver, willing to pitch in and do whatever is needed to help get integrated marketing campaigns out the door with quality, accuracy, and speed? Are you a collaborative team player who can work successfully with staff at all levels of the organization? If so, we have a position for you.


Doctors Without Borders/Médecins Sans Frontières (MSF) is seeking a temporary Integrated Channel Marketing, Coordinator to provide channel and administrative support that will help continue the accelerated growth of our fundraising program. Reporting to the Interim Senior Marketing Manager for Direct Mail, your main priority will be to help the Integrated Channel Marketing team reach our ambitious fundraising goals by ensuring our direct mail strategy and creative are reviewed and approved on schedule.


In this role, you are an organized, driven, and detail-oriented, problem solver with flawless follow-up skills. You will support multiple marketing channels in a variety of ways, from coordinating internal reviews of direct mail creative, to routing telemarketing reports, or helping with email quality assurance. You will provide administrative and task management support for a high-performing and innovative integrated marketing team using digital project management tools. This temporary role is for a duration of a 6 month period.



On any given day you might:

  • Factcheck, proofread, and route direct mail strategy memos and creative to MSF stakeholders for their feedback or approval
  • Process direct mail production invoices and route purchase orders for authorization
  • Be an extra set of eyes during the email sample QA process and check links, graphics, and copy versions across audiences
  • Ensure direct mail campaign content and imagery are in line with our commitment to anti-racism diversity, equity, and inclusion
  • Support rapid response mail efforts due to recent headline-making emergencies or natural disasters







Job Responsibilities



You will report to the Interim Senior Marketing Manager for Direct Mail and provide administrative support to other senior staff as needed, including the Director of Integrated Channel Marketing and the Integrated Channel Marketing Manager – Telemarketing.


Your responsibilities will include:


  • General administrative support. Help coordinate the day-to-day work with the direct mail agency and telemarketing vendors. Manage calendars, schedule meetings, take and distribute notes, help to draft slide presentations. Organize production and premium samples. Arrange to send gift packages to TM vendors for top callers.
  • Budget administrative support. Timely handling of estimates, invoices, and purchase orders. Work with agencies and MSF internal teams on reconciliation as needed, particularly during the mid-year reforecast.
  • Review and Approvals. Coordinate internal review and approval process for MSF direct mail, following the Development Department’s RASCI decision matrix. Route strategy memos and creative to internal and external stakeholders for timely feedback and approvals. Route telemarketing reports for signature and notarization by the right parties.
  • Quality Assurance. Proofread, fact check, and QC direct mail production. Check links, graphics, copy variation across audiences, and general design during the email sample QA process. Help with other quality reviews as needed.
  • Rapid response initiatives. Help support disaster response and ad hoc emergency relief mailings and initiatives. Make sure all other direct mail tasks happen on time and correctly.
  • Other administrative duties as assigned






You are a clear communicator and a positive, solution-oriented, creative problem solver with a good eye for detail. Using your excellent organization skills, you prioritize tasks to meet deadlines and have flawless follow-through.





  • Relevant experience in marketing or fundraising, especially in mail or print. Agency experience a plus but not required.
  • Proven organization, time management, and follow-through skills. Ability to deal with shifting priorities and to communicate with diplomacy under pressure.
  • Expert interpersonal, written, and oral communication skills
  • Detail oriented and focused on quality, able to proof-read and conduct quality assurance reviews. An eye for copy and design.
  • Commitment to principles of anti-racism, diversity, equity, and inclusion; able to apply anti-racist and DEI approach in the creative development and review process.
  • A collaborative team player, able to build constructive and effective relationships with diverse groups of people at all levels in various departments.



Preferred but not required:


  • Non-profit fundraising experience.
  • Experience working with digital project management tools, such as WorkFront, Asana, Basecamp, Jira or other tools.



Expected to work in a hybrid work environment with the ability to come into either the New York City, NY office hub or regional spoke in Washington, DC) a minimum of 2 times a week.


 Please note that this position is located in either the New York City or Washington, DC office.


Please note that neither relocation assistance nor visa sponsorship will be offered for this position.


No phone calls or emails please. Only shortlisted candidates will be contacted.


Application Deadline:  Open Until Filled


MSF-USA/Doctors Without Borders is an Equal Opportunity Employer. No employee, or applicant for employment, shall be discriminated against in any term or condition of employment because of race, color, religion, national origin, sex, age, or sexual orientation or any other characteristic protected by law. We are constantly striving to make our organization anti-racist. Diversity, equity and inclusion are core values. As an employee, you become part of that mission. We expect this same commitment from our staff.






Pay Class & Contract Type

Temporary FT Hourly Nonexempt 



Salary $35.22 per hour 


Working Time (Hours Per Week)


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City