Engagement Editor

Date: Nov 16, 2022

Location: New York City, NY, US, 10006 Oakland, CA, US, 94612 Washington, D.C., DC, US, 20036

Organization: Doctors Without Borders | Médecins Sans Frontières

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.




MSF-USA's communications department shares news, feature stories, and eyewitness accounts from our medical humanitarian projects with domestic and international audiences. Through our communications, we aim to inform, engage, and inspire people to help communities caught in crisis situations. As an organization founded by journalists as well as doctors, bearing witness to humanitarian emergencies has always been central to our work. MSF’s reporting and advocacy are grounded in the direct experiences of our staff and patients.


The communications team works closely with other departments within MSF-USA and across the international movement to support public awareness, advocacy, recruitment, and fundraising activities. The communications department is responsible for producing and curating creative content for our digital and print channels, pitching stories to news media, and promoting public and internal engagement through live events and discussion programs. We strive to uphold humanitarian principles and promote diversity, equity, and inclusion in everything we do.




The Engagement Editor will work with MSF-USA’s communications department to help guide creative content for social platforms, grow our audiences, and maximize our impact. As a member of the editorial unit, you will work closely with our social media manager and multimedia team, the integrated channel marketing team, external consultants, and others across the organization. You will push innovative approaches to storytelling and amplify MSF voices speaking out about some of the most urgent humanitarian issues of the day. The goal of this newly created position is to deepen engagement with our audiences across social media channels and through our website, doctorswithoutborders.org. Monitoring social media and website analytics, current news, and MSF’s communications, advocacy, and fundraising priorities, you will work across teams to share compelling news and stories about our medical humanitarian work.





  • Ensure that MSF-USA maintains a strong brand voice across social media channels in line with our commitment to speaking out about humanitarian issues, and in adherence to our editorial standards
  • Manage audience communities, reaching new demographics and deepening engagement with MSF-USA’s existing supporters across digital channels


  • Help drive social media strategy and promote digital engagement around live events and campaigns
  • Support social media content production and optimization across platforms including Twitter, Facebook, Instagram, LinkedIn, YouTube, and TikTok


  • Lead innovation and experimentation with new formats and new approaches to storytelling, in collaboration with the in-house creative team and external consultants
  • Collaborate with the MSF-USA social media team and international colleagues to amplify operational communications, respond to breaking news, and counter misinformation and disinformation
  • Conceptualize, execute, test, and analyze engagement tactics and platform features


  • Create A/B testing strategies to understand what’s working across our digital channels, what’s not, and how to optimize content based on results
  • Use analytics and listening tools to deliver audience insights, inform editorial strategies, and increase engagement




  • Three to five years of experience as an editor, reporter, or engagement or social media manager, preferably at a news outlet or nonprofit organization


  • Deep understanding of social media platforms, digital analytics and best practices, including SEO strategy


  • Knowledge of and passion for community engagement and working with established and emerging social media platforms, with a sharp eye for spotting trends


  • Demonstrated ability to edit and write engaging copy across a range of platforms, with a flair for storytelling
  • Experience editing or producing social video / visuals


  • Ability to work well both independently and in collaboration across teams and functions, and across international offices
  • Experience using web and social media monitoring tools such as Google Analytics, Matomo, Talkwalker, Clarabridge, and Crowdtangle


  • Advanced computer skills, including experience with website content management systems (Drupal), Microsoft Office, Adobe Creative Cloud, and Google products 


  • High level of organizational skill, with the ability to multi-task, prioritize competing demands, and respond to urgent news developments


  • Ability to stay calm under pressure; readiness to adapt to internal and external changes


  • Familiarity with international humanitarian contexts and medical issues


  • Solid news judgment and ethical grounding


  • Commitment to MSF’s humanitarian principles


  • Commitment to upholding principles of diversity, equity, and inclusion; interest or experience fostering initiatives to promote DEI


  • Fluency in Spanish, French, or Arabic (preferred)


Please note that relocation assistance and/or sponsorship will be offered for this position.


Application Deadline:  Open Until Filled.


No phone calls or emails please. Only shortlisted candidates will be contacted


Your Safety Matters: Vaccination and booster against COVID-19 is a requirement at MSF - USA


Equal Employment Opportunity and Non-Discrimination:

MSF-USA is committed to building a diverse, unbiased, and inclusive workforce. MSF-USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the Humanitarian Aid sector are encouraged to apply.

If you have a disability of some kind and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources by emailing us: employment.msfusa@newyork.msf.org. Reasonable accommodation requests are considered on a case-by-case basis.




Pay Class & Contract Type

Regular FT Salaried Exempt 



Starting salary $81,500.12 annually


Working Time (Hours Per Week)


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City