Engagement Editor

Date: Sep 17, 2023

Location: New York City, NY, US, 10006 Oakland, CA, US, 94612 Washington, D.C., DC, US, 20036

Organization: Doctors Without Borders | Médecins Sans Frontières

About MSF-USA | Doctors Without Borders


Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization providing medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We were formed in France in 1971 as an association by a group of doctors and journalists to go to emergency situations and to treat patients with dignity while bearing witness independently of geopolitical boundaries. MSF is now a global movement of more than 25 MSF organizations, working in over 70 countries. We cooperate as an international, independent, medical humanitarian association that offers medical assistance to populations in distress, victims of natural or manmade disasters, and civilian victims of armed conflict, without discrimination and irrespective of race, religion, age, gender/sex, national or ethnic origin, color, disability, sexual orientation, genetic information, or political affiliation and provides assistance to the population in distress and intervenes worldwide. MSF staff also “bear witness” by speaking out about our work and what is experienced on the ground, not only to draw the world’s attention to crises, but to stand in solidarity with our patients and colleagues who are experiencing these emergencies firsthand.


We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.


About the Communications Department 


The Communications Department is responsible for developing a coherent voice and delivering clear public messages to inform both US and international audiences of MSF, its field activities and the humanitarian principles that underpin them; to raise awareness about the plight of the populations we serve; to promote public communication aimed at exposing and describing the field reality, including dilemmas and challenges; and to garner public understanding for our advocacy messages related to field operational concerns and the Access Campaign, via the media, print and digital channels , public awareness and advocacy campaigns, conferences, etc. 


The communications team works closely with other departments within MSF-USA and across the international movement to support public awareness, advocacy, recruitment, and fundraising activities. The communications department is responsible for producing and curating creative content for our digital and print channels, pitching stories to news media, and promoting public and internal engagement through live events and discussion programs. We strive to uphold humanitarian principles and promote diversity, equity, and inclusion in everything we do.


About the Project 


The Engagement Editor will work with MSF-USA’s communications department to help guide creative content for social platforms, grow our audiences, and maximize our impact. As a member of the editorial unit, you will work closely with our social media manager and multimedia team, the integrated channel marketing team, external consultants, and others across the organization. You will push innovative approaches to storytelling and amplify MSF voices speaking out about some of the most urgent humanitarian issues of the day. The goal of this newly created position is to deepen engagement with our audiences across social media channels and through our website, doctorswithoutborders.org. Monitoring social media and website analytics, current news, and MSF’s communications, advocacy, and fundraising priorities, you will work across teams to share compelling news and stories about our medical humanitarian work.





Daily Activities & Responsibilities 


  • Ensure that MSF-USA maintains a strong brand voice across social media channels in line with our commitment to speaking out about humanitarian issues, and in adherence to our editorial standards
  • Manage audience communities, reaching new demographics and deepening engagement with MSF-USA’s existing supporters across digital channels


  • Help drive social media strategy and promote digital engagement around live events and campaigns
  • Support social media content production and optimization across platforms including Twitter, Facebook, Instagram, LinkedIn, YouTube, and TikTok


  • Lead innovation and experimentation with new formats and new approaches to storytelling, in collaboration with the in-house creative team and external consultants
  • Collaborate with the MSF-USA social media team and international colleagues to amplify operational communications, respond to breaking news, and counter misinformation and disinformation
  • Conceptualize, execute, test, and analyze engagement tactics and platform features


  • Create A/B testing strategies to understand what’s working across our digital channels, what’s not, and how to optimize content based on results
  • Use analytics and listening tools to deliver audience insights, inform editorial strategies, and increase engagement



Who You Are


  • Commitment to the work of MSF-USA and Our Social Mission
  • Interest in Communications,  Engagement and Non-Profits
  • Knowledge of Microsoft Office is required
  • Must be pro-active, self-directed, detail-oriented and organized, as well as work independently in a virtual setting. Curious and creative approach to problem solving.
  • Ability to interact professionally with multiple and diverse cross- departmental stakeholders





Background Preferred 


  • Three to five years of experience as an editor, reporter, or engagement or social media manager, preferably at a news outlet or nonprofit organization


  • Deep understanding of social media platforms, digital analytics and best practices, including SEO strategy


  • Knowledge of and passion for community engagement and working with established and emerging social media platforms, with a sharp eye for spotting trends


  • Demonstrated ability to edit and write engaging copy across a range of platforms, with a flair for storytelling
  • Experience editing or producing social video / visuals


  • Ability to work well both independently and in collaboration across teams and functions, and across international offices
  • Experience using web and social media monitoring tools such as Google Analytics, Matomo, Talkwalker, Clarabridge, and Crowdtangle


  • Advanced computer skills, including experience with website content management systems (Drupal), Microsoft Office, Adobe Creative Cloud, and Google products 


  • High level of organizational skill, with the ability to multi-task, prioritize competing demands, and respond to urgent news developments


  • Ability to stay calm under pressure; readiness to adapt to internal and external changes


  • Familiarity with international humanitarian contexts and medical issues


  • Solid news judgment and ethical grounding


  • Commitment to MSF’s humanitarian principles


  • Commitment to upholding principles of diversity, equity, and inclusion; interest or experience fostering initiatives to promote DEI


  • Fluency in Spanish, French, or Arabic (preferred)



Expected to work in a hybrid  work environment with the ability to come into either the NYC office or regional hub (Washington, DC or Bay Area, California) a minimum of 2 times a week.


Application Deadline: Open Until Filled


No phone calls or emails please. Only shortlisted candidates will be contacted.


Our staff works a hybrid schedule of two days a week in the office, three days remote. The required days are Tuesdays and Wednesdays from January to June and  September to December

In office work attendance during July and August is optional.

Your Safety Matters: Vaccination and booster against COVID-19 is a requirement at MSF - USA.


Equal Employment Opportunity and Non-Discrimination

MSF-USA is committed to building a diverse, unbiased, and inclusive workforce. MSF- USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the Humanitarian Aid sector are encouraged to apply.



If you have a disability of some kind and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources by emailing us: employment.msfusa@newyork.msf.org.


Reasonable accommodation requests are considered on a case-by-case basis. 








Pay Class & Contract Type

Regular FT Salaried Exempt 



Starting salary $87,400.04 to $93,520.18 (commensurate with experience)


Working Time (Hours Per Week)


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City