Director of Infrastructure and Operations

Date: Feb 28, 2023

Location: New York City, NY, US, 10006 Washington, D.C., DC, US, 20036 Oakland, CA, US, 94612

Organization: Doctors Without Borders | Médecins Sans Frontières

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.





The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) is comprised of four technology teams: Digital Internal Operations, Product & Innovation, Infrastructure & Operations, and Helpdesk., Together they provide the vital products and services so that MSF-USA can achieve its ambitious new Strategic Plan (2022-2025).






At MSF-USA we are looking to transition to a cloud-native infrastructure that supports operations across the organization.

This role leads the Infrastructure and Operations team, currently composed of a team of Network Engineers, and a new security engineer. This role will focus on transitioning this team to a new strategy that is focused on our cloud operations model and leverages a managed services provider to support some of our routine technology operations.

This person will report to the Director of the Systems Department and play a leadership role in our infrastructure as well as collaborating with our risk team on security and compliance priorities. You will collaborate with a few other teams within MSF-USA.


  • The Product and Innovation team which is an engineering team that builds new products for MSF, such as MSF’s Science Portal (
  • Supporting any infrastructure needs for our development department which raises more than 30% of all of MSF’s funds’.
  • Working closely with the Information Security and Data Protection focal points on advancing MSF-USA's cyber security posture.
  • Support our Helpdesk team on any emerging areas for infrastructure.


That may include working in tandem with the engineers within the US or internationally to decide and implement novel engineering projects in alignment with MSF’s overall organizational strategy and delivers on MSF’s mission.


Success in this role will require someone who can:


  • Set a three-year vision and implement a strategy for technology infrastructure that meets our goals of being a scalable cloud-native organization
  • Collaborate with an engineering team on infrastructure needs
  • Understand how to advance cyber security, information security and data protection through infrastructure, policies and procedures.




In the first 100 days 


  • Work with the team to identify a cloud native strategy and create a roadmap for our migration to the cloud (Azure).
  • Establish working relationships with key stakeholders in the Risk Management team and the fundraising team.

In 6 months 


  • Work on remediating MSF-USA's cyber security risk register
  • Connect with relevant stakeholders internally and externally to assess any new projects.  
  • Move some ongoing services/operations to managed services or shared services
  • Coordinate and run the Change Advisory Board

In one year 


  • Provide updates to the management team and board on key topics such as cyber security, technology operations and investing in new projects (when needed).
  • Work with key stakeholders across MSF on international strategies and projects.
  • Someone in this role should be ready to meaningfully contribute to a wide number of organizational discussions around (but not limited to) - digital transformation, innovation, automation, cyber security and threat intelligence.



  • Generating a roadmap for infrastructure projects and generally inculcating a culture of progressive engineering practices 
  • Communicating with non-technical, cross-departmental stakeholders to translate business requests into engineering requirements and gaining agreement on solid deliverables. 
  • Managerial responsibilities such as proposing, tracking, and providing updates on projects. This includes roadmaps, status reports, and handling of budgets (approx $2 million). 
  • Strong stage direction in driving release schedules and milestones on projects, including getting upfront agreement on business requirements and scope. 







  • 5+ years of experience managing technical teams 
  • Experience with cloud best practices and technologies 
  • Experience working with engineering teams 
  • Azure or equivalent cloud computing experience (e.g. AWS, GCP) 
  • Strong communication skills with both technical and non-technical stakeholders 
  • Comfort working in a collaborative, associative, and democratized team structure 
  • Passion and commitment for the mission and values of MSF 
  • A commitment to Diversity, Equity, and Inclusion 




Nice to Have


  • Experience at large organizations and/or NGOs 
  • Experience working with a managed and/or shared service teams
  • Experience with NIST CSF or any other cyber security framework.
  • Ability to manage project related budgets (<$1 million), as well as planning and reporting frameworks (for example: KPI/OKR results reporting) 
  • Interest in technology issues of relevance for humanitarian organizations (whether in an headquarter or field setting) 
  • Ability to working with a wide range of external partners to ensure delivery. Some previous examples: large technology companies, implementation vendors, consultants, developers.  



Additional Considerations for Applicants: 


The role is focused on emerging technologies and novel solutions, any familiarity with our current stack is a bonus. Lack of familiarity with any specific language or technology is not grounds for exclusion. MSF is largely within the Azure/Microsoft environment and the following tools should give candidates a sense of our approaches: Python, PowerShell, Javascript (inc. frameworks), .NET, SQL databases, and Apache Superset. Candidates will have space to propose ongoing improvements. We encourage candidates to apply even if you do not meet all line items mentioned. Mostly of all we are eager to bring in a person who is enthusiastic and a good fit for our team. 


Expected to work in a hybrid  work environment with the ability to come into either the NYC office or regional hub (Washington, DC or Bay Area, California) a minimum of 2 times a week.



We offer a generous comprehensive benefits package inclusive of Wellness initiatives to support a healthy work life balance.


 No phone calls or emails please. Only shortlisted candidates will be contacted.


 Application Deadline: March 31, 2023.


Your Safety Matters: Vaccination and booster against COVID-19 is a requirement at MSF - USA.


Equal Employment Opportunity and Non-Discrimination:


MSF-USA is committed to building a diverse, unbiased, and inclusive workforce. MSF-USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the Humanitarian Aid sector are encouraged to apply. 


If you have a disability of some kind and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources by emailing us: Reasonable accommodation requests are considered on a case-by-case basis.





Pay Class & Contract Type

Regular FT Salaried Exempt 



Starting salary $142,200.24 to $151,500.18 (commensurate with experience)


Working Time (Hours Per Week)


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City